Shipping, Exchanges and Returns
I have the wrong size, how do I cancel or change my order?
Order cancellation or change
If you wish to cancel or make changes to an order before delivery please contact us via WhatsApp chat we have on our website or by email (hola@lejanbrand.com). Once the order is delivered it must be made as a return. This operation will not entail any cost.
If my order arrives and the size is not correct, what should I do?
The first size change will be free for Spain (Peninsula and Balearic Islands). Outside Spain will have the cost of shipping. To do it you can manage it yourself through this link: https:lejancitos Choosing the store credit and returning to buy.
This option is not always available (depending on the geographical area). If this is your case, please contact us through our whatsapp button or our email: hola@lejanbrand.com and we will manage it quickly and effectively.
Can I return my order?
Yes, you have a period of 30 days from receipt of the order. In case you want to return an item, the management must be done by yourself from the following link: returns.bigblue.lejancitos
Returns have a cost of 4,99€ (Peninsula and Balearic Islands).
Returns and size exchanges outside Spain (peninsula) and Balearic Islands.
Size Changes:
- If you wish to change the size of a product, you must send us the item to the address we will provide you when you contact our customer service (hola@lejanbrand.com) or whatsapp widget.
- Shipping costs associated with returning the product to our facilities will be the responsibility of the customer.
2. Returns:
- If you wish to return a product, you must send it to our address at your expense. It is essential that the product is returned in its original condition, with no signs of use and in its original packaging.
In any case, if you have any doubts, please contact us to see how we can help you :)
Size guide
How can I know my child's size?
On this page you have all the information: Find your size
Information about Lejan One
Care and cleaning
Necessary elements:
- Shoe cleaning brush
- Water
- Neutral soap
Procedure:
- Dry brush the shoe, always in favor of the split leather.
- Mix water and neutral soap in small quantities.
- Apply the mixture to the necessary areas and be sure to wet the entire shoe evenly.
- Let the shoe dry completely.
- Dry-brush again to lift the split.
- Show off your impeccable shoes!
Recommendations:
- Always brush in favor of the hair to avoid damage to the material.
- Be sure to wet the entire shoe evenly to avoid water marks.
Important: Do not machine wash
What are the benefits and features of Lejan One?
We have created a specific page for it → Why Lejan is the best footwear for your little one?
Materials
Upper: Leather and split leather: a combination that provides strength and durability, with an elegant finish.
Inner Lining: Terry Cotton (Textile): Provides comfort and softness thanks to its absorbent and breathable capacity.
Tongue: PU: Provides flexibility and lightness, improving mobility and comfort.
Adjustment system: Velcro with elastic laces: Offers a secure fit and easy to put on and take off.
