RETURNS & EXCHANGES
General information
This Policy sets out the conditions for shipping, exchanges, returns, cancellations, incidents and the exercise of the statutory right of withdrawal applicable to purchases made through the website www.lejanbrand.com, owned by LEJAN BRAND, S.L.
This policy has been drawn up in accordance with current legislation on consumer and user protection, e-commerce and data protection, and applies to all orders placed through the website.
Statutory right of withdrawal
In accordance with Royal Legislative Decree 1/2007, approving the revised text of the General Law for the Defence of Consumers and Users, the customer has a statutory right of withdrawal for distance purchases.
The customer may exercise this right within fourteen (14) calendar days, without the need to provide justification and without any penalty, except for the direct costs of returning the product where these have been duly communicated.
Start of the withdrawal period
The period for exercising the right of withdrawal begins from the day the customer, or an authorised third party, takes physical possession of the product, that is, from the effective receipt of the order.
For orders with several products delivered separately, the period begins from the receipt of the last item.
Exercising the right of withdrawal
To exercise the right of withdrawal, the customer must communicate their decision unequivocally within the statutory period, using the contact details provided by LEJAN BRAND.
LEJAN BRAND may withhold the refund until the returned products have been received or until the customer has provided valid proof of return, whichever occurs first.
Effects of withdrawal and refund
In the event of statutory withdrawal:
- The amount of the returned product or products will be refunded.
- The standard shipping costs for the original delivery will be refunded.
The refund will be made using the same payment method used for the purchase, within a maximum of 14 calendar days from the communication of withdrawal, subject to the timescales of the relevant financial institution.
Return costs in the event of withdrawal
In the event of exercising the statutory right of withdrawal, the direct costs of return shall be borne by the customer, in accordance with current legislation, having been duly informed of such costs in this policy.
Commercial shipping policy
Order confirmation and tracking
Once the purchase is completed, the customer will receive an order confirmation email.
When the order is packed and handed to the carrier, LEJAN BRAND will send an additional email with the tracking number, allowing the status of the shipment to be checked at any time.
Indicative delivery times.
The delivery times indicated are approximate and may be affected by logistical incidents, adverse weather conditions, peak demand periods (launches, Black Friday, Christmas, special promotions), customs procedures or causes beyond the control of LEJAN BRAND.
- Spain: 24–72 business hours (depending on the service)
- Europe: 2–5 business days
- Rest of the world: 5–10 business days
LEJAN BRAND is not liable for delays caused by incorrect or incomplete shipping details provided by the customer.
Shipping rates.
The shipping rates applicable to each country or region, as well as the minimum order amounts for free shipping, are shown clearly during the checkout process and are detailed in this policy.
These rates may vary depending on the destination, the shipping method selected and any promotional campaigns in place.
Customs and taxes.
For international shipments, any applicable taxes or duties at destination are included in the final price shown during checkout. The customer will not incur any additional customs charges.
In certain cases, and where required by the legislation of the destination country, LEJAN BRAND may request additional information or documentation from the customer to comply with the relevant customs procedures.
Shipping incidents
If for any reason beyond the control of LEJAN BRAND an order cannot be shipped, the customer will be notified within a maximum of 24 business hours and a full refund of the amount paid will be processed using the same payment method.
Order cancellations
The customer may request the cancellation of an order before it is shipped, by contacting LEJAN BRAND via WhatsApp (available on the website) or by email at hola@lejanbrand.com.
- If the order has not yet been packed, cancellation will be free of charge.
- If the order has already been packed or shipped, it cannot be cancelled and must be processed as a return in accordance with this policy.
Cancellation does not affect the consumer's statutory rights.
Extended commercial returns and exchanges period
As an additional commercial benefit, LEJAN BRAND offers a 30-calendar-day period for exchanges or returns.
During special campaigns such as the Christmas campaign, orders placed between 23 November and 31 December will benefit from an extended returns and exchanges period until 31 January.
This extension is a commercial benefit and does not limit or replace the statutory right of withdrawal.
Size exchanges
- The first size exchange is free of charge within Spain (mainland and Balearic Islands).
- Outside Spain, the exchange will incur the international shipping cost applicable to the customer's region.
Exchanges can be managed through the dedicated portal: https://returns.reveni.io/lejan-brand
The product must be unused, in perfect condition and in its original packaging.
Commercial returns
The customer may return any product within the extended commercial period of 30 calendar days.
Returns can be managed through the dedicated portal: https://returns.reveni.io/lejan-brand
Product conditions
- Unused
- In perfect condition
- With original packaging and accessories
The return label must not be placed directly on the original product box. Failure to comply may result in the return being rejected.
Return costs
Unless expressly stated otherwise, return costs are borne by the customer and correspond to the standard shipping rate applicable to each country or region.
Original shipping costs are not refunded.
Incidents, defective products and warranty
If the customer receives a defective or damaged product, they must report it immediately so that LEJAN BRAND can provide an appropriate solution at no additional cost.
All products sold by LEJAN BRAND carry a statutory warranty of three (3) years, in accordance with current legislation.
Liability and transfer of risk
The risk of loss or damage to the product passes to the customer at the moment they, or an authorised third party, take physical possession of the order.
Complaints and claims
The customer may submit any complaint or claim via email at hola@lejanbrand.com or through the contact channels available on the website.
They may also use the European Online Dispute Resolution (ODR) platform.
Acceptance of conditions
Placing an order implies express acceptance of this policy, the Privacy Policy and the General Terms and Conditions of Sale. Both parties submit to the jurisdiction of the Spanish courts.
