Shipping policy
General information
This Policy regulates the conditions of shipping, exchanges, returns, cancellations, incidents, and the exercise of the legal right of withdrawal applicable to purchases made through the website www.lejanbrand.com, owned by LEJAN BRAND, S.L.
This policy has been prepared in accordance with current regulations on consumer and user protection, e-commerce, and data protection, and applies to all orders placed through the website.
Legal right of withdrawal
In accordance with the provisions of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users, the customer has a legal right of withdrawal in purchases made remotely.
The customer may exercise this right within fourteen (14) calendar days, without needing to justify their decision and without any penalty, except for the direct costs of returning the product, when these have been duly informed.
Start of the withdrawal period
The period for exercising the right of withdrawal will begin on the day the customer, or a third party authorized by them, acquires physical possession of the product, that is, from the effective receipt of the order.
For orders with several products delivered separately, the period will begin to count from the receipt of the last one.
Exercise of the right of withdrawal
To exercise the right of withdrawal, the customer must unequivocally communicate their decision within the established legal period, being able to use the contact methods provided by LEJAN BRAND.
LEJAN BRAND may withhold the refund until the returned products have been received or until the customer has presented valid proof of their return, whichever occurs first.
Effects of withdrawal and refund
In case of legal withdrawal:
- The amount of the returned product(s) will be refunded.
- Standard shipping costs corresponding to the initial shipment will be refunded.
The refund will be made using the same payment method used for the purchase, within a maximum of 14 calendar days from the communication of the withdrawal, without prejudice to the bank's own deadlines.
Return costs in case of withdrawal
In case of exercising the legal right of withdrawal, the direct return costs will be borne by the customer, in accordance with current regulations, having been previously informed of said costs in this policy.
Commercial shipping policy
Order confirmation and tracking
Once the purchase is made, the customer will receive an order confirmation email.
When the order is prepared and delivered to the carrier, LEJAN BRAND will send an additional email with the tracking number, which will allow the customer to check the status of the shipment at all times.
Estimated delivery times.
The indicated delivery times are estimates and may be affected by logistical incidents, adverse weather conditions, periods of high demand (launches, Black Friday, Christmas, special promotions), customs procedures, or causes beyond LEJAN BRAND's control.
- Spain: 24–72 business hours (depending on modality)
- Europe: 2–5 business days
- Rest of the world: 5–10 business days
LEJAN BRAND is not responsible for delays caused by incorrect or incomplete shipping data provided by the customer.
Shipping rates.
The shipping rates applicable to each country or region, as well as the minimum amounts for free shipping, are clearly displayed during the purchase process and detailed in this policy.
These rates may vary depending on the destination, the selected shipping method, and specific promotional campaigns.
Customs and taxes.
For international shipments, applicable taxes or duties at the destination are included in the final rate shown during the purchase process. The customer will not have to bear additional customs charges.
In certain cases, and when required by the regulations of the destination country, LEJAN BRAND may request additional information or documentation from the customer to comply with the corresponding customs procedures.
Shipping incidents
If for any reason beyond LEJAN BRAND's control an order cannot be shipped, the customer will be informed within a maximum of 24 business hours and a full refund of the amount paid will be processed, using the same payment method.
Order cancellation
The customer may request the cancellation of an order before it is shipped, by contacting LEJAN BRAND via WhatsApp (available on the website) or email hola@lejanbrand.com.
- If the order has not been prepared, the cancellation will be free of charge.
- If the order has already been prepared or shipped, it cannot be canceled and must be processed as a return in accordance with this policy.
Cancellation does not affect legal consumer rights.
Commercial extension of the exchange and return period
Additionally, and as a commercial improvement, LEJAN BRAND offers a period of 30 calendar days for exchanges or returns.
During special campaigns, such as the Christmas campaign, orders placed between November 23 and December 31 will have an extended exchange and return period until January 31.
This extension is a commercial advantage and does not limit or replace the legal right of withdrawal.
Size changes
- The first size change is free in Spain (Peninsula and Balearic Islands).
- Outside of Spain, the exchange will incur the international shipping cost corresponding to the customer's zone.
Changes can be managed through the enabled portal: https://returns.itsrever.com/lejan
The product must be unused, in perfect condition, and with its original packaging.
Commercial returns
The customer may return any product within the extended commercial period of 30 calendar days.
Changes can be managed through the enabled portal: https://returns.itsrever.com/lejan
Product conditions
- Unused
- In perfect condition
- With original packaging and accessories
The return label should not be placed directly on the product's original box. Otherwise, the return may be rejected.
Return costs
Unless expressly indicated otherwise, return costs are borne by the customer and coincide with the standard shipping rate applicable to each country or region.
Original shipping costs are not refunded.
Incidents, defective products, and warranty
If the customer receives a defective or damaged product, they must report it immediately so that LEJAN BRAND can offer an appropriate solution at no additional cost.
All products marketed by LEJAN BRAND come with a legal warranty of three (3) years, in accordance with current regulations.
Responsibility and transfer of risk
The risk of loss or damage to the product will be transferred to the customer at the moment they, or an authorized third party, acquire physical possession of the order.
Complaints and claims
The customer may submit any complaint or claim via email hola@lejanbrand.com or through the contact channels enabled on the website.
They may also resort to the European Online Dispute Resolution (ODR) platform.
Acceptance of conditions
Placing an order implies express acceptance of this policy, the Privacy Policy, and the General Terms of Sale. Both parties submit to the jurisdiction of the Spanish courts.
