Refund policy
General information
This Policy governs the conditions for shipping, exchanges, returns, cancellations, incidents and the exercise of the statutory right of withdrawal applicable to purchases made through the website www.lejanbrand.com, owned by LEJAN BRAND, S.L.
This policy has been drawn up in accordance with the legislation in force on consumer and user protection, electronic commerce and data protection, and applies to all orders placed through the website.
Statutory right of withdrawal
In accordance with the provisions of Royal Legislative Decree 1/2007 (Real Decreto Legislativo 1/2007), approving the consolidated text of the General Law for the Defence of Consumers and Users, the customer has a statutory right of withdrawal in respect of purchases made at a distance.
The customer may exercise this right within a period of fourteen (14) calendar days, without having to justify the decision and without any penalty, save for the direct cost of returning the product, where the customer has been duly informed of such cost.
Commencement of the withdrawal period
The period for exercising the right of withdrawal shall begin on the day on which the customer, or a third party authorised by the customer, acquires physical possession of the product, that is to say, from the effective receipt of the order.
For orders comprising several products delivered separately, the period shall begin on receipt of the last of them.
Exercise of the right of withdrawal
In order to exercise the right of withdrawal, the customer must communicate the decision unequivocally within the statutory period established, and may use the means of contact provided by LEJAN BRAND.
LEJAN BRAND may withhold the refund until it has received the returned products or until the customer has supplied valid proof of return, whichever occurs first.
Effects of withdrawal and refund
In the event of statutory withdrawal:
- The price of the returned product or products shall be refunded.
- The standard shipping costs corresponding to the initial delivery shall be refunded.
The refund shall be made using the same means of payment used for the purchase, within a maximum period of 14 calendar days from notification of the withdrawal, without prejudice to the processing times of the customer's bank.
Cost of return in the event of withdrawal
Where the statutory right of withdrawal is exercised, the direct cost of returning the goods shall be borne by the customer, in accordance with the legislation in force, the customer having been informed in advance of such costs in this policy.
Commercial shipping policy
Order confirmation and tracking
Once the purchase has been completed, the customer will receive an order confirmation email.
When the order has been prepared and handed over to the carrier, LEJAN BRAND will send a further email with the tracking number, allowing the status of the shipment to be checked at any time.
Indicative delivery times.
The delivery times indicated are for guidance only and may be affected by logistical incidents, adverse weather conditions, periods of high demand (launches, Black Friday, Christmas, special promotions), customs formalities or causes beyond the control of LEJAN BRAND.
- Spain: 24–72 working hours (depending on the shipping method)
- Europe: 2–5 working days
- Rest of the world: 5–10 working days
LEJAN BRAND accepts no liability for delays caused by incorrect or incomplete delivery details provided by the customer.
Shipping rates.
The shipping rates applicable to each country or region, as well as the minimum order values for free shipping, are clearly displayed during the purchase process and are set out in this policy.
These rates may vary depending on the destination, the shipping method selected and specific promotional campaigns.
Customs and taxes.
For international shipments, any taxes or duties applicable in the country of destination are included in the final rate displayed during the purchase process. The customer shall not incur any additional customs charges.
In certain cases, and where required by the legislation of the country of destination, LEJAN BRAND may request additional information or documentation from the customer in order to complete the relevant customs formalities.
Shipping incidents
If, for any reason beyond the control of LEJAN BRAND, an order cannot be dispatched, the customer will be informed within a maximum period of 24 working hours and a full refund of the amount paid will be issued using the same means of payment.
Order cancellation
The customer may request the cancellation of an order before it is dispatched, by contacting LEJAN BRAND via WhatsApp (available on the website) or by email at hola@lejanbrand.com.
- If the order has not yet been prepared, cancellation will be free of charge.
- If the order has already been prepared or dispatched, it cannot be cancelled and must be processed as a return in accordance with this policy.
Cancellation does not affect the statutory rights of the consumer.
Commercial extension of the exchange and return period
Additionally, and as a commercial improvement, LEJAN BRAND offers a period of 30 calendar days in which to make exchanges or returns.
During special campaigns, such as the Christmas campaign, orders placed between 23 November and 31 December shall benefit from an extended exchange and return period until 31 January.
This extension is a commercial benefit and neither limits nor replaces the statutory right of withdrawal.
Size exchanges
- The first size exchange is free of charge within Spain (mainland Spain and the Balearic Islands).
- Outside Spain, the exchange shall be subject to the international shipping cost corresponding to the customer's zone.
Exchanges may be arranged through the dedicated portal: https://returns.reveni.io/lejan-brand
The product must be unused, in perfect condition and in its original packaging.
Commercial returns
The customer may return any product within the extended commercial period of 30 calendar days.
Exchanges may be arranged through the dedicated portal: https://returns.reveni.io/lejan-brand
Condition of the product
- Unused
- In perfect condition
- With original packaging and accessories
The return label must not be placed directly on the product's original box. Otherwise, the return may be rejected.
Cost of returns
Unless expressly stated otherwise, return costs shall be borne by the customer and correspond to the standard shipping rate applicable to each country or region.
The original shipping costs are non-refundable.
Incidents, defective products and warranty
If the customer receives a defective or damaged product, this must be reported immediately so that LEJAN BRAND can offer an appropriate solution at no additional cost.
All products sold by LEJAN BRAND are covered by a statutory warranty of three (3) years, in accordance with the legislation in force.
Liability and transfer of risk
The risk of loss of or damage to the product shall pass to the customer at the time when the customer, or a third party authorised by the customer, acquires physical possession of the order.
Complaints and claims
The customer may submit any complaint or claim by email to hola@lejanbrand.com or through the contact channels made available on the website.
The customer may also turn to the Juntas Arbitrales de Consumo (Spanish consumer arbitration boards) or to the competent alternative dispute resolution body if resident in Spain, to the European Consumer Centres Network (ECC-Net) if resident in another European Union country, to the Better Business Bureau (BBB) if resident in the United States, or to the Citizens Advice Consumer Service / Trading Standards if resident in the United Kingdom.
Acceptance of the conditions
Placing an order implies the express acceptance of this policy, of the Privacy Policy and of the General Terms and Conditions of Sale. Both parties submit to the jurisdiction of the Spanish courts.
